Phillip Street

Some career highlights from my time working at NetMerchant and OnTechnology included:

• Design and implementation of a new installation system for the NetMerchant ecommerce client - this involved automatically determining windows operating system type, if required packages and runtimes were installed, followed by automatic download and installation of required packages to the target system.

• In cooperation with CTO Luke Amery, the design of a proprietary box packing algorithm to aid in postage and packing calculations of purchased items. As a perfect solution to this problem is NP Complete our aim was to achieve an approximate, yet "good enough" result, with speed being an important factor. This resulted in more accurate postage costs being automatically calculated for customers of merchant sites.

• Liaising and working in cooperation with clients to produce effective ecommerce solutions to meet their online sales needs.

• Design and development of a basic iPhone payment gateway terminal which worked similar to a basic eftpos device. Credit card information could be entered and a transaction processed.

My role as a Software Engineer was comprised of the following duties:

• Design, code, test and debug software according to in-house standards, policies and procedures.

• Write documentation to describe program development, logic, coding, and corrections.

• Provide input to the development and continued improvement for the various company software applications by providing, among other things, additional insight into the user requirements.

• Write manual(s) for users to describe installation and operating procedures.Modify operating procedures or project documentation as required.

• Participate in continued education opportunities as necessary for successful completion of assigned tasks.

• Transfer knowledge to other team members and QA.

• Analyse/monitor/profile the application execution to improve performance and memory utilisation.

• Handle user enquiries regarding the various company software applications.

• Investigate and respond to customer issues regarding the use of company software applications.

• Testing of pre-release software applications.

• Interact with customers to define current and future application requirements.

• Primary languages, tools and technologies used: C/C++, JavaScript, X/HTML, XSL/T, XML, ASP, Visual Studio 2005, Microsoft SQL Server 2000/2005/Express, WindowsXP/Vista/2K/2K3, Linux (Debian/RedHat).

My role as an IT Support Officer was comprised of the following duties:

• General maintenance and repair of desktop, workstation and server systems. This includes ensuring applicable software is installed and the machine is in full working order.

• Upgrade and replacement of component parts in computer systems.

• The installation and management of a school wide wireless network which saved management approx $15,000 compared to a competitive quote received from another company to run cable.

• Network management and troubleshooting to ensure that clients and servers were online and available for use.

• Installation and operation of an internal DHCP, Proxy, DNS and intranet web services system.

• Security work involving firewall configuration, network monitoring.

• Provide support to staff and administration when it comes to technical training and instruction on the use of particular software and/or hardware components.

• Exposure to and management of a reasonably large LAN, this being comprised of approximately 90 systems (made up of PC’s & Mac computers running WindowsXP/ME/98/95, Linux - on PC’s, and MacOSX - on the Mac’s).

• Consulted on technology solutions to put in place within the school to streamline and speed manual processes.

• Began development of a school database and PHP front-end system for student and staff management (essentially a specialized and lightweight Content Management System).

My role as Service Manager was comprised of the following duties:

• Coordinated staff rosters, employment of new staff, and weekly payroll.

• Ordering of stock for sale within the shop, liaised with sales representatives.

• Handled customer complaints and/or queries.

• Worked fill in shifts when staff were sick or unable to make it into work.

• Produced guideline and procedure documentation for staff use.

• Ensured that fuel levels were monitored correctly in the tanks and handled fuel orders at least two to three times a week (these orders were in the vicinity of $40,000 per order).

• Handled cash accounting and reconciliation, banked cash on hand on a daily basis (cash banked was on average up to $50,000 per week).

• Liaised with local police on any issues related to drive away theft of fuel and shoplifting.